Appointment Communications

Reduce no-shows and manual patient calls with automated, personalized appointment outreach

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Over a decade of experience and trusted by 900+ healthcare organizations

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The impact of automated appointment comms with PocketHealth

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Reduce no-shows and late cancellations

Increase patient confirmations and reduce patient no shows by 34%*

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Ensure patients arrive exam-ready

Reduce patients arriving at the wrong imaging site by 80%**

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Reduce outbound calls and operating costs

Save up to 6 hours/day of staff time spent on calls and manual processes***

Key capabilities

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Event-driven orchestration

Trigger the right message at each step using EMR/RIS events and your business rules.

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Exam-specific content

Tailor instructions and intake forms by modality, site, and patient risk profile so patients arrive prepared.

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Channel-flexible messaging

Deliver notifications via the channels each patient is most likely to see and respond to: voice, SMS and email.

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Two-way responses and escalation

Capture replies, handle common requests, and route exceptions to staff with full context.

Lindsay Lankin Director of Patient Access and Logistics Services

“Staff are happier. We’re hearing positive things from patients and from colleagues who’ve been patients here themselves.”

30% fewer inbound calls from patients
~$250K annual cost savings
Read the customer story
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Support patients throughout their appointment journey

Purpose-built around how your teams actually work

Automates work within your standard operating procedures, acting like an extra set of hands, not a new system.

End-to-end workflow automation

Orchestrate full workflows across systems, replacing point solutions and manual workarounds.

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Configurable AI teammates

Adapt healthcare-trained agents to your systems, sites and policies, so they operate seamlessly, like your best staff.

Outcome based pricing

Pricing aligned to your outcomes. You only pay when the work actually gets done, not per user, not per attempt.

Works with your systems

Works across your existing EMR, PACS, referral intake and telephony systems, so every workflow feels native and is automatically logged.

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Secure and reliable

  • Infrastructure designed to scale
  • DICOM, FHIR, HL7 and OAuth2.0 protocols
  • Seamlessly integrates with PACS/RIS/EHR
  • PHIPA-compliant and SOC2-certified

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Free your team to focus on care, not clicks

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A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request. A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request.