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Patient Spotlight: Making the Choice to Know Your Results

report on mobile screen

Our Patient Spotlight Series allows us to share stories from people in our community who have used PocketHealth to make positive changes in their lives. This week, we talk to Mary, a patient who stays on top of her health by using the website to gain a better understanding of her annual mammogram results 

How did you learn about PocketHealth?

I went for a mammogram and saw one of the PocketHealth posters at the clinic. I thought it was interesting because instead of waiting for my doctor to get results, I could go online and see them myself without having to wait.

Is that what ended up happening? 

Yes, I easily accessed my results. Also, I had fractured my wrist two years ago and I could see all of my X-rays and reports from that as well. That was really great.

What was helpful about being able to see that for yourself?

Well, when I went to see the orthopedic surgeon, they had the images on the computer but I didn’t get to see them. This way, I saw the images and read the reports. Being able to monitor my progress made a big difference. It’s just nice to know that you can get that information without asking the doctor for copies.

Has this helped you feel a little more in control of your health?

Oh, definitely. I’ll have a mammogram and then a week later, its available online. I don’t have to keep calling my doctor’s office. I know the results are there and I can read the report. They never call you if the results are normal but how do you know for sure that they are normal? I’ve heard of people not getting called back, but their results were not actually normal after all. After my last mammogram, the clinic said I didn’t need another one for two years. But when I read the doctor’s report, he said I should get a mammogram every year. If I had decided to wait two years to go and get one, I would never have known I should have gone sooner. It was a good check — a cross reference.

Did having these records help you discover anything you didn’t know?

It’s just helpful to see the different reports through the years. It’s nice to be able to compare different mammograms. You’re able to look out for what you have — I found it quite helpful. 

Have you found PocketHealth easy to use?

Oh, very easy. You log on and you look at your reports. You can look at the imaging or the actual reports. I’ve never had a problem; it has been a very positive experience.

What type of person or patient do you think would get the most use out of PocketHealth?

I think everybody. For any X-ray you need to have — but certainly for mammograms — it’s a really great site to check your imaging. I have a sore hip, so if I go for a hip X-ray, I know I can pay a $5 fee and see the results myself.

Do you have any thoughts on how to improve the service?

What more can you want? You get your X-ray, you get the actual doctor’s report — I don’t see what else you would need. If you have any issues, you can always speak to your doctor about what you see. You can decide what you want to do by reading the report yourself.

PocketHealth is putting hundreds of thousands of patients just like Mary back in charge of their healthcare journey by giving them easy online access to all their medical imaging and making it a breeze to share this information with doctors and care providers around the world. Access your own medical imaging and records by clicking HERE