Flexible pricing options

You can upgrade your account at any time by visiting https://www.pocket.health/account. Log in to your account and scroll down to the Subscription section. Choose between the Lite, Essential and Complete annual plans. Upgrades take effect immediately, so you can access any new features right away.

To renew your subscription, visit https://www.pocket.health/account. Log in to your account and scroll down to the Subscription section

If your subscription has expired, choose between Lite, Essential or Complete.

If your Lite, Essential or Complete subscription is active, ensure that the Auto Renewal button is toggled on so your subscription is renewed by the expiry date.

You can cancel your subscription at any time. When you toggle off the Auto Renewal button, your account will automatically return to the Basic plan when your current subscription ends. You’ll still be able to access and share your records by download or fax, free of charge.

An Essential plan gives you access to the following personalized insights and tools to advocate for yourself and your family’s health:

• Definitions and illustrations of complex medical terms in your report
• In-depth explanation of your imaging report
• Organs and bones highlighted in your imaging**
• Any follow-up actions clearly surfaced in your report
• Recommended questions for your doctor based on your report
• Bone mineral density risk assessment*
• Up to 4 family member profiles

A Basic plan offers free access to your records, allowing you to download imaging and reports as needed to your desktop and share via fax.

For online access to your imaging and the ability to share by email or print, consider the Lite plan.

For a deeper understanding of your health, consider the Essential plan, which includes report explanations, personalized insights and tools to advocate for yourself and your family.

If you want your full health record in one place, including blood work and lab results, the Complete plan is the most comprehensive option.

As soon as your hospital or imaging centre has finalized your recent imaging exam and approved it for release, it will automatically appear in your PocketHealth account.

If this is your first time receiving imaging from a specific hospital or imaging centre, you will need to provide them with consent to release your records. Once consent is provided, within minutes, you'll receive an email that all historical exams have been added to your account. If you have an extensive imaging history, this may take up to 48 hours.

Recent exams may take longer to appear on your account, depending on the hospital or imaging centre’s release process. For example, some hospitals and imaging centres place temporary holds on new imaging before releasing to patients, typically to give the radiologist time to finalize and approve your report. Depending on the site, this hold can last anywhere from 48 hours to two weeks.