Patient Connect Unlock better care experiences with AI

Improve patient adherence, while reducing staff intervention with self-serve imaging access, AI-enabled education tools and personalized follow-up management.

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PocketHealth is the solution of choice for 900+ top providers

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The operational impact of AI-led patient engagement

Blue circle users

Increase care adherence

Empower patients with clarity and confidence through AI-enabled education tools and personalized follow-up communications.

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Deliver measurable efficiencies and savings

Reduce CD dependencies, administrative tasks and inbound patient calls with self-serve patient release workflows, generating immediate time and cost savings.

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Better coordinate care

Provide patients and referring physicians with fast, secure imaging access—reducing care delays while improving patient safety and outcomes.

“It saves employees time so we can focus on other tasks and the overall patient experience has been fantastic.”

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Mary Thorne
Manager, Patient Access & Health Information Management Services, Coordinator of Health Information, Mackenzie Health

“The personalized questions made it seem as if a doctor was sitting alongside me and talking with my surgeon.”

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Jamal
Patient and PocketHealth user

Features and functionality

Access

  • Empower patients with quick and easy self-serve access to their imaging and reports, in a white-labelled platform.
  • Prevent care interruptions caused by lost or missing CDs or delayed transfers.
  • Seamlessly integrate with patient portals, including Epic, Cerner and Royal.

Share

  • Enable patients to share imaging records with physicians in full diagnostic quality.
  • Eliminate CDs by automating manual staff tasks associated with managing record releases.

Educate

  • Provide patients with AI-enabled, easy-to-understand report explanations.
  • Deliver clear definitions and illustrations of complex terms found in imaging reports.
  • Highlight organs and bones within imaging to help patients better understand their results.

Activate

  • Drive follow-up adherence with next steps clearly identified in patients' reports.
  • Suggest personalized questions patients can ask their doctor, based on their report findings.
  • Help patients assess their breast cancer and bone mineral density risk, supporting prevention and timely follow-up care.

100%

elimination of CDs and burner equipment*

50%

of patients avoided a call to their hospital or clinic because of PocketHealth**

17%

lift in follow-up adherence***

Drive patient engagement with AI-powered insights

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Sources

* Based on provider results with Image Exchange and Patient Connect solutions.

** Annual savings estimated by Unity Health after adopting Image Exchange and Patient Connect solutions.

*** Patient-reported outcomes from PocketHealth’s 2025 patient survey.