PocketHealth currently supports iOS version 16 and later. To check what iOS version is on your device, you can go to the Settings > General > About section on your device. You will be able to see in this section of your device if a software update is available.
If your device is not running an unsupported version of iOS (15 or earlier), we would suggest trying a new browser (Chrome, Firefox or Edge) and clearing your browsing data (browsing history, cookies and cache).
If your phone no longer supports a software update, we recommend trying a different device such as a desktop computer, laptop, tablet or different phone. Another option is to request your records directly from your facility’s release of information department or you can contact your referring doctor for a copy of your records.
In the event you need further support, please contact our Patient Experience Team by emailing [email protected]
