PocketHealth takes your privacy seriously. We follow industry-leading security practices, including the same encryption standards used by banks and governments. We comply with applicable provincial and federal privacy laws (such as PHIPA in Ontario) and are SOC 2-certified, meaning our systems are independently audited for security, confidentiality and availability. Access to your records is protected by your login credentials, and our Patient Experience team verifies account ownership before assisting with any support inquiries.