To access your record(s) online through PocketHealth, we need you to first give your consent to have your information released from your imaging provider. You can give your consent by visiting www.pockehealth.com/requestrecords and searching for your imaging provider.
PocketHealth Lite is our one-time transfer fee option. This option costs $5.00 per transaction anytime you choose to add new records that become available to your account. This transfer fee allows you to add all past imaging records from an imaging provider, as well as your most recent exams. These records will then be stored permanently in your PocketHealth account, and you will never pay an additional transfer fee to access, download or share those records ever again — they’re yours, forever.
After a while, you may return to your imaging provider to have new imaging exams done and you may want to add these to your account. No problem — at any time, you can update your account and receive all of the new imaging records. Since this was a new transfer, it does require another $5.00 transfer fee. Once you’ve paid that, these records will work just like your previous ones: they’re stored permanently without any further fees (ever), and you can share, access and download them as many times as you’d like.
Two week grace period: since it is possible that you may have to return to get new imaging done unexpectedly days after you just paid a $5.00 fee (bad luck!), every time you update your account or receive records from a new provider, we also give you 14-day grace period. That means that any exams you undergo for the 14 days following a payment are added to your account without any extra charge.
PocketHealth Connect: if you receive regular imaging exams, want to add family members to your account or want to request many records from multiple hospitals/clinics, a PocketHealth Connect membership may make more sense for you. Click here to learn more.
At the end of the day, we believe that a $5.00, non-recurring fee for electronic access beats taking time off work, travelling back to a hospital, paying for parking, and picking up a CD (which sometimes has its own $10.00-$30.00 fee!). But rest assured: if you do prefer a CD that is completely fine, and your clinic or hospital would be happy to burn one for you if you give them a call beforehand.
PocketHealth Connect is our membership option. For an annual fee of $49:
This annual membership is beneficial for patients who want the convenience of not having to complete payment for each transfer, if you have multiple family members that need their imaging records, if you have records from various hospitals/clinics or are expecting to have frequent medical imaging exams. Should you wish to update your account to PocketHealth Connect, click here.
If you decide later to end your subscription, don’t worry! All of the records that you and your family members received will still be stored permanently in your account, and you will still be able to access/share them with any doctor as many times as you want without any further payment.
Give us a call, toll-free, on our patient support line 1-855-381-8522 and a PocketHealth representative will be able to remove the transfer fee linked to your record request. We believe in a Sustainable Pricing model with an affordable fee per record transfer from an imaging center. A key part of this model is that patients that don’t have the means to pay, don’t have to — no questions asked.
Patients under the age of 12 must have a delegate enroll on their behalf in order for them to enroll in PocketHealth. The delegate must electronically submit their verification document (i.e. driver’s license if they are a parent/guardian) when you enroll online.
When you enroll for access at an imaging provider you will receive all available imaging records in your history there, without a limit to the number of studies. If you are requesting from multiple providers, you will need to submit a new request for each new provider you are adding to your account. Each clinic or hospital group has their own online request form, and they each require your consent to having information released.
PocketHealth should not be used for any analysis of your imaging record unless you are a trained medical professional. Medical images require highly specialized training to interpret and often require a sophisticated DICOM viewer to aid analysis as well as full, professional understanding of your medical history. PocketHealth is a powerful tool for you to control and share your medical record, but that still means you should work closely and collaboratively with your physician at every step of your diagnosis and treatment plan.
If you’re not sure about which medical professional is best to speak to about a particular exam, try starting with the physician that referred you for the testing! For simplicity, you can find their name on the left of every exam you view, in case you’re not sure exactly who your referring physician was.
