Have questions or need help?

Getting Started

• How do I get started with PocketHealth?

  To access your record(s) online through PocketHealth, we need you to first give your consent to have your information released from your imaging provider. You can give your consent by visiting www.pockehealth.com/requestrecords and searching for your imaging provider.

• PocketHealth Pricing Options

  PocketHealth FLEX

  PocketHealth Flex is our monthly membership option. For $10/month you can:

  • Request unlimited imaging records from any of the 550+ PocketHealth-connected hospitals and clinics.
  • Add up to 4 additional profiles and manage all imaging records, all in one place.
  • Get lifetime permanent storage for all imaging records.

  Explore Flex

  PocketHealth UNLIMITED

  PocketHealth Unlimited is our annual membership option. For $49/year ($4.08/month, billed annually) you can:

  • Request unlimited imaging records from any of the 550+ PocketHealth-connected hospitals and clinics.
  • Add up to 4 additional profiles to manage all imaging records, all in one place.
  • Get lifetime permanent storage for all imaging records.
  • Have the ability to securely store and share any health records, including lab records, prescriptions and vaccine receipts.
  • Have the ability to securely store  and share past imaging from CDs and USBs.

  Explore Unlimited

  If you cancel your membership, don’t worry! All of the records that you and your family members received will still be stored permanently in your account, and you will still be able to access and share them with anyone as many times as you want without any further payment.

• About Financial Assistance

  Give us a call, toll-free, on our patient support line 1-855-381-8522 and a PocketHealth representative will be able to remove the transfer fee linked to your record request. We believe in a Sustainable Pricing model with an affordable fee per record transfer from an imaging center. A key part of this model is that patients that don’t have the means to pay, don’t have to — no questions asked.

• About Minors on PocketHealth

  Patients under the age of 12 must have a delegate enroll on their behalf in order for them to enroll in PocketHealth. The delegate must electronically submit their verification document (i.e. driver’s license if they are a parent/guardian) when you enroll online.

• Requesting Multiple Records

  When you enroll for access at an imaging provider you will receive all available imaging records in your history there, without a limit to the number of studies. If you are requesting from multiple providers, you will need to submit a new request for each new provider you are adding to your account. Each clinic or hospital group has their own online request form, and they each require your consent to having information released.

• PocketHealth’s role in medical care

  PocketHealth should not be used for any analysis of your imaging record unless you are a trained medical professional. Medical images require highly specialized training to interpret and often require a sophisticated DICOM viewer to aid analysis as well as full, professional understanding of your medical history. PocketHealth is a powerful tool for you to control and share your medical record, but that still means you should work closely and collaboratively with your physician at every step of your diagnosis and treatment plan.

  If you’re not sure about which medical professional is best to speak to about a particular exam, try starting with the physician that referred you for the testing! For simplicity, you can find their name on the left of every exam you view, in case you’re not sure exactly who your referring physician was.