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For Patients > Frequently Asked Questions > Managing My Account

Managing My Account

• What if I lost or forgot my password?

  You can reset your password easily by visiting www.pocket.health.com/forgotpassword. After entering in the email address linked to your PocketHealth account, a message with instructions on how to set a new password will be automatically sent to your email inbox.

• Managing my membership

  Upgrading my account

  To upgrade your account, visit https://www.pocket.health/account. Sign in to your account and then scroll down to the Subscription section. Choose between our Unlimited and our Core membership.

  Renewing my membership

  To renew your membership, visit https://www.pocket.health/account. Sign in to your account and scroll down to the Subscription section and do the following:

  1) If your membership has expired, choose between our Unlimited and our Core membership plans.

  2) If your Core or Unlimited membership is active, ensure that the Auto-Renewal button is toggled on so your membership is renewed at the end of the expiry date.

  What are the benefits of an Unlimited membership?

  An Unlimited membership gives you personalized insights and tools to advocate for yourself and your family’s health. With this plan, you receive extra features such as:

  • Follow-up recommendation alerts
  • Personalized questions to ask your doctor
  • Bone mineral density screening*
  • Up to 4 family member profiles
  • Storage for your health records including lab reports, prescriptions and vaccine receipt

  *Available in select regions

  Cancelling my membership

  To cancel your PocketHealth subscription, visit https://www.pocket.health/account and follow the steps below.

  1. Sign in to your account.
  2. Scroll down to Subscription.
  3. Select “Cancel” and follow the prompts.

  After cancelling your membership, you can continue to request records until your membership expires.

  Note: Your existing records will be stored on PocketHealth in full diagnostic quality and you’ll be able to permanently view, share and download these records without an active membership.

• Deleting my PocketHealth account

  To permanently delete your PocketHealth account and all associated records, visit https://www.pocket.health/account and follow the steps below.

  1. Sign in to your account and select the name icon.
  2. Scroll down to Data and Privacy. Under “Delete Account” select Delete and follow the prompts to complete deletion.

  If you are deleting your PocketHealth account to join a family member’s account, please reach out to our Patient Support Team at [email protected].

  If you are having trouble accessing your records, please contact us.

  Saving your records to your computer

  To back up your imaging records on your computer, please use the steps below:

  1. Login here: https://www.pocket.health/login
  2. Select “Share My Records”
  3. Select “Download Options” in the top right corner. If there are multiple patients within an account, use the modify option to select one patient at a time.
  4. Select “USB” to download all the records on your account to your computer