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Patients

• Why does my doctor already have my report, but it is not available in PocketHealth?

  Your doctor may be able to view your report in their hospital’s internal system before it is released to PocketHealth. Most exams appear in your PocketHealth account within a few days. In some cases, it may take longer if your exam has not yet been finalized or if your provider has specific release-of-information policies.

  If your exam was completed more than 72 hours ago and you still don’t see it in your PocketHealth account, please contact our Patient Experience Team at [email protected]. They’re happy to check on your request and let you know whether additional support is needed or if your exam is still within your provider’s normal transfer timeline.

• Where can I find my Medical Record Number (MRN)?

  You can find your MRN (Medical Record Number) on any paperwork you received from your facility related to your exams. If you don’t have this information, please contact your facility to obtain it so you can submit your request online.

• How can I change my credit card on file?

  At this time, you cannot change the credit card on file while your subscription is active.

  Once your current subscription ends, you will be able to add a new card to your account for future renewals.

• The email to activate my records expired, how can I access them?

  If your email to activate your records has expired, you can still access them by logging in directly to your PocketHealth account at pocket.health/login.

  Once you are logged in, you will be able to view and access your imaging and reports from your account.

• How can I change my email address?

  To change the email address on your PocketHealth account, log in to your account at pocket.health/account.

  In your account settings, find the Account email section and select Change. Follow the on screen steps to update and confirm your new email address.

• How much does PocketHealth cost?

  PocketHealth offers a Free Basic plan for accessing and sharing your imaging records, and Core or Unlimited annual subscriptions for extra features like viewing images online, understanding your results, managing next steps and adding family members.

  Learn more and view pricing on our Pricing page.

• How do I sign up and request my imaging records?

  It’s easy. To sign up and request your imaging records, click here and search for your hospital or imaging provider. After providing your consent, PocketHealth will retrieve your records. Once they’re available, you’ll receive an email with a secure link to access them and set up your account.

• How do I access my records free of charge?

  You can access your records free of charge with our Basic plan. This allows you to download your imaging and report to your desktop and share your records by fax at no cost—simply click on “Share” to access these options.

  If you’re seeing prompts to pay, those are for optional premium features. You can continue using the Basic plan to access your records for free, or upgrade if you’d like additional functionality. Our most up-to-date pricing options can be found here.

• Does PocketHealth have a mobile app for iOS or Android devices?

  PocketHealth does not have a dedicated mobile app for iOS or Android at this time. You can securely access your account and medical imaging anytime by visiting pockethealth.com from your mobile browser.

  To make PocketHealth easy to open on your phone, you can add it to your home screen:

  On Android (Chrome)

  1. Open pockethealth.com in Chrome.
  2. Tap the three dots in the top right corner.
  3. Select “Add to Home screen.”
  4. Confirm by tapping Add.
  5. The website will now appear as an icon on your home screen.

  On iPhone (Safari)

  1. Open pockethealth.com in Safari.
  2. Tap the Share icon (square with an arrow).
  3. Scroll down and tap “Add to Home Screen.”
  4. Tap Add.
  5. The website will be saved as an icon on your home screen.