Patient Connect Unlock better care experiences with AI

Improve patient adherence, while reducing staff intervention with self-serve imaging access, AI-enabled education tools and personalized follow-up management.

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PocketHealth is the solution of choice for 900+ top providers

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Wellspan Health logo
Saint Luke's Health System logo
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University of Rochester logo
MedStar Health logo
Wellspan Health logo
Saint Luke's Health System logo
Raleigh Radiology logo

The operational impact of AI-led patient engagement

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Improve satisfaction and retention

Provide patients and referring physicians with fast, secure imaging access, increasing patient retention and protecting referral revenue.

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Increase care adherence

Empower patients with clarity and confidence through AI-enabled education tools and personalized follow-up communications.

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Deliver measurable efficiencies and savings

Reduce CD dependencies, administrative tasks and inbound patient calls with self-serve patient release workflows, generating immediate time and cost savings.

“Patients can click on a word to see it explained in layman’s terms. That understanding helps them have more informed conversations with their doctor.”

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Stacie Barnard
Director of Integrated Clinical Systems, University of Rochester Medical Center (URMC)

“Having secure, real-time access to my imaging information relieves stress and allows me to have empowered conversations with my doctor.”

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Linda
Patient and PocketHealth user

Features and functionality

Access

  • Empower patients with quick and easy self-serve access to their imaging and reports, in a white-labeled platform.
  • Seamlessly integrate with patient portals, including Epic, Cerner and Royal.
  • Prevent care interruptions caused by lost or missing CDs or delayed transfers.

Share

  • Enable patients to share imaging records with physicians in full diagnostic quality.
  • Eliminate CDs by automating manual staff tasks associated with managing record releases.

Educate

  • Provide patients with AI-enabled, easy-to-understand report explanations.
  • Deliver clear definitions and illustrations of complex terms found in imaging reports.
  • Highlight organs and bones within imaging to help patients better understand their results.

Activate

  • Drive follow-up adherence with next steps clearly identified in patients' reports.
  • Suggest personalized questions patients can ask their doctor, based on their report findings.
  • Help patients assess their breast cancer risk, supporting prevention and timely follow-up care.

100%

elimination of CDs and burner equipment*

50%

of patients avoided a call to their hospital or clinic because of PocketHealth**

17%

lift in follow-up adherence***

Drive patient retention with AI-powered insights 

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Sources

* Based on provider results with Image Exchange and Patient Connect solutions.

** Annual savings estimated by URMC after adopting Image Exchange and Patient Connect solutions.

*** Patient-reported outcomes from PocketHealth’s 2025 patient survey.