Patient Engagement

Unlock better care experiences for patients with self-serve imaging access, secure sharing and AI-powered education tools. 

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Over a decade of experience and trusted by 900+ healthcare organizations

  • UHN logo
  • SickKids logo
  • Shared Health logo
  • William Osler Health System logo
  • Hamilton Health logo
  • WELL Health logo
  • Mount Sinai logo
  • CHEO logo
  • Niagara Health logo
  • The Ottawa Hospital logo
  • Trillium Health logo
  • Prairie Sky logo

The operational impact of AI-led patient engagement

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Increase care adherence

Empower patients with clarity and confidence through AI-enabled education tools and personalized follow-up communications.

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Deliver measurable efficiencies and savings

Reduce CD dependencies, administrative tasks and inbound patient calls with self-serve patient release workflows, generating immediate time and cost savings.

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Better coordinate care

Provide patients and referring physicians with fast, secure imaging access, reducing care delays while improving patient safety and outcomes.

Features and functionality

Access

  • Empower patients with quick and easy self-serve access to their imaging and reports.
  • Prevent care interruptions caused by lost or missing CDs or delayed transfers.
  • Seamlessly integrate with patient portals, including Epic, Cerner and Royal.

Share

  • Enable patients to share imaging records with physicians in full diagnostic quality.
  • Eliminate CDs by automating manual staff tasks associated with managing record releases.

Educate

  • Provide patients with AI-enabled, easy-to-understand report explanations.
  • Deliver clear definitions and illustrations of complex terms found in imaging reports.
  • Highlight organs and bones within imaging to help patients better understand their results.

Activate

  • Drive follow-up adherence with next steps clearly identified in patients' reports.
  • Suggest personalized questions patients can ask their doctor, based on their report findings.
  • Help patients assess their breast cancer and bone mineral density risk, supporting prevention and timely follow-up care.

100%

elimination of CDs and burner equipment*

50%

of patients avoided a call to their hospital or clinic because of PocketHealth**

Badges showing compliance with HIPAA, AICPA SOC for service organizations, and PHIPA & PIPEDA regulations

PHIPA-compliant and SOC2-certified

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Free your team to focus on care, not clicks

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A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request. A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request.

Sources

* Based on provider results with Provider Image Exchange and Patient Engagement solutions.

** Annual savings estimated by URMC after adopting Image Exchange and Patient Engagement solutions.