Reading Room Assistant

A reading room that runs 24/7: every urgent study read, every referring provider call answered, every critical finding closed.

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Reading room staff work at a radiology workstation while AI assistant notifications show an urgent study being flagged, a call being routed and a physician being called.

Over a decade of experience and trusted by 900+ healthcare organizations

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  • SickKids logo
  • Shared Health logo
  • William Osler Health System logo
  • Hamilton Health logo
  • WELL Health logo
  • Mount Sinai logo
  • CHEO logo
  • Niagara Health logo
  • The Ottawa Hospital logo
  • Trillium Health logo
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The impact of a 24/7 reading room assistant with PocketHealth

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Never let an urgent case sit unread on your worklist across any site

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Free clinical staff from phone tag and chasing records through the EMR

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Cover the reading room around the clock without adding headcount

  • Never let an urgent case sit unread on your worklist across any site

  • Free clinical staff from phone tag and chasing records through the EMR

  • Cover the reading room around the clock without adding headcount

Key capabilities

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Inbound call triage and routing

Answers the reading room line 24/7, identifies whether the caller needs the first available radiologist or the one who read the study, and routes only the calls that need a radiologist, resolving status questions itself and finding coverage when a reader is off shift.

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Urgent worklist monitoring

Continuously watches your worklist across every site. The moment an urgent study appears, like a code stroke, it alerts the group chat, confirms a radiologist has it, and keeps alerting until one is claimed, so nothing sits unread.

A referring physician on the phone with an AI voice assistant that answers the reading room line, alongside caller questions about study status and prioritizing a read.
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Critical-finding closed-loop

When a radiologist flags a critical result, it locates the ordering provider, calls and pages while the radiologist moves on, and holds the loop open until it connects live or on callback, following your results-communication SOP and escalating to a human when needed.

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24/7 in-chat coverage

Runs on its own EMR account and phone line and lives in the radiologists' group chat under its own name. Radiologists message it like a teammate, with no new dashboards, and anything it can't resolve it escalates in the chat on a timer.

Michael Reinkober Chief Executive Officer

“My goal was always to redeploy our team to higher-value work, the kind of work that genuinely moves the needle for patients.”

99%+ Referral parsing accuracy
4.5/5 Patient booking rating
Read the customer story
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Purpose-built around how your teams actually work

Automates work within your standard operating procedures, acting like an extra set of hands—not a new system.

End-to-end workflow automation

Orchestrate full workflows across systems, replacing point solutions and manual workarounds.

Diagram showing Conductor end-to-end workflow automation connecting EHR, PACS, referral intake, and telephony systems

Configurable AI teammates

Adapt healthcare-trained agents to your systems, sites and policies, so they operate seamlessly, like your best staff.

Outcome based pricing

Pricing aligned to your outcomes. You only pay when the work actually gets done, not per user, not per attempt.

Works with your systems

Works across your existing EMR, PACS, referral intake and telephony systems, so every workflow feels native and is automatically logged.

Cerner logo Epic logo MEDITECH logo Velox Imaging logo Athenahealth logo Radiant logo
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Secure and reliable

  • Infrastructure designed to scale
  • DICOM, FHIR, HL7 and OAuth2.0 protocols
  • Seamlessly integrates with PACS/RIS/EHR
  • PHIPA-compliant and SOC2-certified

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Free your team to focus on care, not clicks

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A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request. A smiling healthcare clerk works at his desktop computer while sparkle icons and status pills float around him, reading: processing referral, scheduling patient and fulfilling image request.