Most records arrive within minutes of your request. In some cases, such as when you have an extensive imaging history or if your healthcare provider has placed a temporary hold, or your imaging site has a longer processing time, delivery may take up to 48 hours. In rare cases, it could take up to two weeks depending on where you had your imaging. If you’re concerned about a delay, our Patient Experience Team can help investigate and provide updates. You can reach them at [email protected].
