Reduce no-shows and manual patient calls with automated, personalized appointment outreach
Increase patient confirmations and reduce patient no shows by 34%*
Reduce patients arriving at the wrong imaging site by 80%**
Save up to 6 hours/day of staff time spent on calls and manual processes***
Increase patient confirmations and reduce patient no shows by 34%*
Reduce patients arriving at the wrong imaging site by 80%**
Save up to 6 hours/day of staff time spent on calls and manual processes***
Lindsay Lankin
Director of Patient Access and Logistics Services at Mackenzie Health
Trigger the right message at each step using EMR/RIS events and your business rules.
Tailor instructions and intake forms by modality, site, and patient risk profile so patients arrive prepared.
Deliver notifications via the channels each patient is most likely to see and respond to – voice, SMS and email.
Capture replies, handle common requests, and route exceptions to staff with full context.
Notify patients when their appointment is confirmed—freeing up FTE time associated with manual calls.
Send patients personalized reminders with appointment details, prep instructions and directions—reducing no shows and exam day cancellations.
Give patients a self-serve way to access and understand their imaging results, without clerical involvement.
Send post appointment communication like patient surveys and discharge instructions—reducing inbound patient calls and manual follow-ups.
Automates work within your standard operating procedures, acting like an extra set of hands—not a new system.
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Adapt healthcare-trained agents to your systems, sites and policies—so they operate seamlessly, like your best staff.
Monitor performance in real time from a central dashboard, with exceptions automatically flagged and prioritized for staff action.
PHIPA- and SOC2-compliant, backed by ten years of AI-deployment experience at 900+ providers.
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Adapt healthcare-trained agents to your systems, sites and policies—so they operate seamlessly, like your best staff.
PHIPA- and SOC2-compliant, backed by ten years of AI-deployment experience at 900+ providers.
Monitor performance in real time from a central dashboard, with exceptions automatically flagged and prioritized for staff action.
*Based on results achieved at a large health system with a 600,000 annual imaging volume.
**Mackenzie Health Case Study
***Based on results achieved at a large regional imaging network with a 225,000 annual imaging volume
