Have questions or need help?

Sharing with Doctors

• How do I share my record with my physician?

  You can securely share your entire imaging record (or even just a few, selected exams) directly from PocketHealth: simply click on the ‘Share My Records’ button, and select either Email, Fax or Print:

  • Email: Enter in the email address for your physician or healthcare institution. Be sure to ask your physician/healthcare institution beforehand, to ensure you are sending your records to the correct address. You can click “Share”, and then in a few seconds your recipient with receive an email with a unique secure link and an access code that will allow them to view your imaging record within their web browser as well as download your diagnostic-quality imaging as DICOM files..
  • Print: Print a secure Access Page and bring it to your appointment. The code on this access page is unique to this specific share only, and will expire after 30 days. If your physician follows the simple steps on the page, they will be able to view your imaging within their web browser as well as download your diagnostic-quality imaging as DICOM files..
  • Fax: Yes — that’s right, fax! Chances are, this is still a common method of sending and receiving information for your hospital/physician. Ask your recipient for their fax number and then enter it in. Once you’ve confirmed, you can click “Send Fax” and in a few seconds the secure Access Page (the same type that’s generated for Print Sharing, but a bit more ‘fax-friendly’) is faxed over to the recipient. Just like with Print Sharing, if your physician follows the simple steps on the page, they will be able to view your imaging within their web browser as well as download your diagnostic-quality imaging as DICOM files.

  We believe in simple, quick access for healthcare professionals, so your recipient does not need to have a PocketHealth account before you share with them nor are they required to create one at any point. They also do not need to download any specialized software or install any plugins to access the full viewing & downloading functionality of the platform.

• How can I check the status of a record I’ve shared?

  You are able to view the status of your share, resend it or revoke access to your imaging at any time. To do so, please select ‘My Shares’ in your top menu and you’ll then be presented with a detailed history of how you have shared your records, with status logs and buttons that allow you to resend/revoke any past share.

• What if my physician only wants a CD?

  While sharing and accessing imaging through PocketHealth is the fastest and most secure way for healthcare professionals to access imaging, we understand that certain healthcare professionals may prefer that you provide your imaging in the form of a CD or USB. If that is the case, you can burn your imaging records with a DICOM viewer onto a CD or USB directly by selecting the ‘Share My Records’ button within your account and then selecting “CD/USB”. You can then burn your imaging records onto a CD/USB in their original format, along with a DICOM viewer.