Organs and bones are identified in select chest X-rays, MRI and CT records of the chest, abdomen and pelvis.
The tool is currently only available for patients with PocketHealth Unlimited accounts aged 18 and over.
Organs and bones are identified in select chest X-rays, MRI and CT records of the chest, abdomen and pelvis.
The tool is currently only available for patients with PocketHealth Unlimited accounts aged 18 and over.
PocketHealth currently supports iOS version 16 and later. To check what iOS version is on your device, you can go to the Settings > General > About section on your device. You will be able to see in this section of your device if a software update is available.
If your device is not running an unsupported version of iOS (15 or earlier), we would suggest trying a new browser (Chrome, Firefox or Edge) and clearing your browsing data (browsing history, cookies and cache).
If your phone no longer supports a software update, we recommend trying a different device such as a desktop computer, laptop, tablet or different phone. Another option is to request your records directly from your facility’s release of information department or you can contact your referring doctor for a copy of your records.
In the event you need further support, please contact our Patient Experience Team by emailing [email protected]
You can reset your password easily by visiting www.pocket.health.com/forgotpassword. After entering in the email address linked to your PocketHealth account, a message with instructions on how to set a new password will be automatically sent to your email inbox.
Upgrading my account
To upgrade your account, visit https://www.pocket.health/account. Sign in to your account and then scroll down to the Subscription section. Choose between our Unlimited and our Core membership.
Renewing my membership
To renew your membership, visit https://www.pocket.health/account. Sign in to your account and scroll down to the Subscription section and do the following:
1) If your membership has expired, choose between our Unlimited and our Core membership plans.
2) If your Core or Unlimited membership is active, ensure that the Auto-Renewal button is toggled on so your membership is renewed at the end of the expiry date.
What are the benefits of an Unlimited membership?
An Unlimited membership gives you personalized insights and tools to advocate for yourself and your family’s health. With this plan, you receive extra features such as:
*Available in select regions
Cancelling my membership
To cancel your PocketHealth subscription, visit https://www.pocket.health/account and follow the steps below.
After cancelling your membership, you can continue to request records until your membership expires.
Note: Your existing records will be stored on PocketHealth in full diagnostic quality and you’ll be able to permanently view, share and download these records without an active membership.
PocketHealth is a secure, online storage hub for your medical imaging records – accessible by you from any device, anywhere in the world. Your imaging information is important to you and your physician, and PocketHealth puts it in your control. When you visit a PocketHealth connected imaging centre, you will be able to receive a permanent, digital copy of your imaging record and share it easily with any healthcare professional.
To permanently delete your PocketHealth account and all associated records, visit https://www.pocket.health/account and follow the steps below.
If you are deleting your PocketHealth account to join a family member’s account, please reach out to our Patient Support Team at [email protected].
If you are having trouble accessing your records, please contact us.
Saving your records to your computer
To back up your imaging records on your computer, please use the steps below:
For patients, the process to request and access your imaging record on PocketHealth is simple:
Your records will be securely and permanently stored on PocketHealth.com. Additional records from any facility that you have already requested from will automatically appear in your account and you will be notified when they are available
PocketHealth helps patients take control of their health by giving them easy and secure access to their imaging records – from any device and anywhere. This helps patients become truly active participants in their own care. With the ability to easily access and control where their health records go, patients can become more engaged, informed and empowered to make a difference in their own health.
The ability to access and share records in diagnostic quality means patients avoid unnecessary tests or repeat radiation when prior exams are required by a physician and can’t be quickly located. Instant, remote sharing also means you can leave the CD behind and save multiple trips acting as a courier between your imaging center and your consultation. By sharing your record before your consultation, your physician can spend your in-clinic time delivering care, not loading a CD or reviewing imaging for the first time.
Lastly, with PocketHealth you also have the option to upload and digitize any imaging already in your possession like old CDs or records currently stored on USB to create one complete imaging history. That way, even if your hospital/clinic isn’t part of the PocketHealth platform, they can still view your historical images.
The bottom line: your PocketHealth account means you and your healthcare providers receive secure access to the imaging information you need, when you need it. By building and maintaining your imaging record over time on a permanent storage platform like PocketHealth, you can have the peace of mind that when you or your healthcare provider need a prior study quickly, it’s only a click away.