Definitions are included with both Core and Unlimited plans, and appear within your radiology report to help you understand key medical terms.
Highlights are available with an Unlimited plan for certain scan types, like chest X-rays, MRIs, and CT scans of the chest, abdomen, or pelvis, for patients aged 18 and older.
If you’re unsure whether your imaging qualifies or think something’s missing, please contact our Patient Experience team at [email protected].
The Basic plan is free and lets you download your medical records directly from your desktop computer.
To get started, follow the step-by-step instructions for your device:
Click “Forgot Password” on the login page and follow the prompts to securely reset your password.
To manage your PocketHealth subscription, follow the steps below.
For any further assistance, please contact our Patient Experience team at [email protected].
PocketHealth gives you secure, online access to your medical imaging records so you can view, share and better understand your results anytime, from any device.
PocketHealth connects directly with hospitals and imaging centers to give you fast, secure access to your medical imaging records.
When you submit an online request for your records, you’ll be asked to:
Once your records are ready, you’ll receive an email with a link to access them. From there, you’ll be asked to confirm your identity before viewing your imaging records.
Depending on your plan, you can view, download, or share your records with your care team anytime.
Note: Free (Basic) plan users can download records from a desktop, but viewing directly within the platform is not supported.
You can request any type of medical imaging record through PocketHealth, including X-rays, CT scans, MRIs, ultrasounds and mammograms. Your records will include both the images and the radiologist’s report, when available.
PocketHealth takes your privacy seriously. We follow industry-leading security practices, including the same encryption standards used by banks and governments. We comply with applicable provincial and federal privacy laws (such as PHIPA in Ontario) and are SOC 2-certified, meaning our systems are independently audited for security, confidentiality and availability. Access to your records is protected by your login credentials, and our Patient Experience team verifies account ownership before assisting with any support inquiries.
Yes. With a free PocketHealth Basic account, you can access, download and share your imaging records at no cost. If you need access to additional features like online viewing but cost is a concern, PocketHealth also offers a Financial Assistance Program that waives the Core Plan fee for 30 days. Just email our Patient Experience team and we’ll make sure you get the support you need.
