PocketHealth unveils Conductor, an agentic AI system automating healthcare’s most time-consuming administrative workflows

• Built for healthcare scale: A coordinated network of AI agents that mirror your team’s workflows—reading documents, contacting patients and completing non-clinical tasks end-to-end.
  
• Powered by agentic AI: Understands and orchestrates entire workflows across existing systems to save staff hours, reduce errors and accelerate speed of care.
• Eliminates hidden bottlenecks: Automates manual steps across requisition intake, order creation, scheduling and confirmations while integrating seamlessly with EHR, PACS, referral systems and more.
  

TORONTO, November 7, 2025 – PocketHealth today announced the launch of Conductor, an agentic AI system built to automate every non-clinical step of care, from requisition intake and order creation to scheduling and appointment confirmations.

As healthcare systems across North America face rising patient volumes, shrinking staff resources and growing administrative costs, Conductor helps expand capacity without adding headcount, reduces manual errors and accelerates speed of care, while keeping patients in-network through faster, more responsive operational workflows.

Conductor does more than move data or automate tasks; it uses agentic AI to understand and orchestrate entire workflows, mirroring the nuanced steps staff already take to move information safely between systems.

“Healthcare’s biggest bottleneck isn’t clinical; it’s the manual work that lives between systems,” said Rishi Nayyar, Co-founder and CEO of PocketHealth. “Until now, automation couldn’t handle the complexity of those workflows. Advances in agentic AI—combining large language, vision and voice models—finally make true end-to-end workflow automation possible.”

Early applications of PocketHealth Conductor include: 

• AI requisition processing: Uses Conductor’s Vision Agent to process faxed and digital requisitions from receipt to order creation.
• Automated scheduling: Enables 24/7 self-scheduling through intelligent SMS, web and voice with automated confirmations and rescheduling.
• Intelligent communications: Automatically delivers patient- or provider-facing messages, forms, reminders, instructions and updates, personalized to each care context.
• Inbound call center: Manages high-volume inbound calls through conversational AI to reduce administrative workload and wait times.
• Custom workflow automation: Extends automation to any operational, repetitive task across departments within existing systems and audit trails.

Conductor applies this approach across the health system, extending beyond radiology operations through configurable [customizable] automations: It reads, validates and routes requisitions; creates orders; manages self-scheduling via voice or SMS; powers an always-on call center; and sends reminders and confirmations. Each process runs within existing infrastructure with full auditability, and only pre-approved actions are performed.

“Administrative inefficiencies are one of healthcare’s biggest hidden costs,” said Dr. Ram Chadalavada, Chief Medical Officer at PocketHealth. “When automation is designed with clinical and compliance guardrails in place, it doesn’t just save time and cost, it improves accuracy, traceability and ultimately, patient safety.”

Projected impact across radiology and broader health system operations shows substantial labor savings:

• Large outpatient network: ~1,500 daily calls handled by 18 FTEs; Conductor-enabled digital self-scheduling and inbound call deflection target a significant reduction in administrative load.
• Regional imaging system: 20 FTEs spend ~ 75% of their time manually processing faxed requisitions; automation is expected to reclaim hundreds of staff hours monthly.
• Multi-site health system: ~70% of requisitions still arrive by fax; automation frees up to 12 FTEs across sites by reducing manual entry and duplication. 

PocketHealth will be demoing Conductor at the Radiological Society of North America (RSNA) Annual Meeting in Chicago. Book a demo with our team here or visit here to learn more.

About PocketHealth
PocketHealth is the agentic AI workflow automation platform transforming health system operations. With three interconnected solutions—Conductor, Image Exchange and Patient Connect—PocketHealth automates all manual, non-clinical tasks across the patient journey, from requisition processing to inbound call management to seamless image sharing and patient engagement. As a result, providers can redeploy staff, expand margins and deliver safer, more seamless care, while patients gain the knowledge and guidance they need so follow-ups don’t fall through the cracks. PocketHealth is SOC2- and HIPAA-compliant, and is trusted by more than 900 hospitals and imaging centers across North America. Learn more at pockethealth.com.