Conductor Inbound Call Center
Replace busy signals and full voicemails with always-on intelligent call handling
PocketHealth is the solution of choice for 900+ top providers
The impact of an always-on inbound call center with Conductor
Reduce hold times and abandoned calls
Deflect routine calls
Route complex cases to the right team
Reduce hold times and abandoned calls
Deflect routine calls
Route complex cases to the right team
Key capabilities
Routine call resolution
Resolve scheduling and exam questions with scripts and workflows that match the tone and precision of your best operators.
Real-time context
Access appointment and order details during calls to deliver faster answers without transfers or repeat questions.
Rules-based triage
Identify urgent calls from routine requests, and route complex cases to the appropriate team with full context.
Documented handoffs
Capture call summaries and next steps automatically to reduce rework and ensure seamless follow-up.
Purpose-built around how your teams actually work
Automates work within your standard operating procedures, acting like an extra set of hands—not a new system.
End-to-end workflow automation
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Configurable AI agents
Adapt healthcare-trained agents to your systems, sites and policies—so they operate seamlessly, like your best staff.
Operational intelligence built-in
Monitor performance in real time from a central dashboard, with exceptions automatically flagged and prioritized for staff action.
Meets the highest safety standards
HIPAA- and SOC2-compliant, backed by ten years of AI-deployment experience at 900+ health systems.
End-to-end workflow automation
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Configurable AI agents
Adapt healthcare-trained agents to your systems, sites and policies—so they operate seamlessly, like your best staff.
Meets the highest safety standards
HIPAA- and SOC2-compliant, backed by ten years of AI-deployment experience at 900+ health systems.
Operational intelligence built-in
Monitor performance in real time from a central dashboard, with exceptions automatically flagged and prioritized for staff action.
Put agentic AI to work in your back office
