Inbound Call Management
Replace busy signals and full voicemails with always-on intelligent call handling
Over a decade of experience and trusted by 900+ healthcare organizations
The impact of an always-on inbound call center with PocketHealth
Reduce hold times and abandoned calls
Deflect routine calls
Route complex cases to the right team
Reduce hold times and abandoned calls
Deflect routine calls
Route complex cases to the right team
Key capabilities
Routine call resolution
Resolves scheduling and exam questions with scripts and workflows that match the tone and precision of your best operators.
Real-time context
Accesses appointment and order details during calls to deliver faster answers without transfers or repeat questions.
Rules-based triage
Identifies urgent calls from routine requests, and routes complex cases to the appropriate team with full context.
Documented handoffs
Captures call summaries and next steps automatically to reduce rework and ensure seamless follow-up.
“For our staff, PocketHealth offers efficiency. For our patients, it means they can call after hours and actually get help and answers instead of waiting until the next business day.”
0 after-hours calls going to voicemail
24/7 patient access to real-time answers
Purpose-built around how your teams actually work
Automates work within your standard operating procedures, acting like an extra set of hands, not a new system.
End-to-end workflow automation
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Configurable AI teammates
Adapt healthcare-trained agents to your systems, sites and policies, so they operate seamlessly, like your best staff.
Outcome based pricing
Pricing aligned to your outcomes. You only pay when the work actually gets done, not per user, not per attempt.
Works with your systems
Works across your existing EMR, PACS, referral intake, pre-authorization and telephony systems, so every workflow feels native and is automatically logged.
End-to-end workflow automation
Orchestrate full workflows across systems, replacing point solutions and manual workarounds.
Configurable AI teammates
Adapt healthcare-trained agents to your systems, sites and policies, so they operate seamlessly, like your best staff.
Works with your systems
Works across your existing EMR, PACS, referral intake, pre-authorization and telephony systems, so every workflow feels native and is automatically logged.
Outcome based pricing
Pricing aligned to your outcomes. You only pay when the work actually gets done, not per user, not per attempt.
Secure and reliable
- Infrastructure designed to scale
- DICOM, FHIR, HL7 and OAuth2.0 protocols
- Seamlessly integrates with PACS/RIS/EHR
- HIPAA-compliant and SOC2-certified
