POCKETHEALTH FOR Imaging Centers
Automate the administrative work that surrounds every exam, from referral to follow-up, so your team can focus on care, not clicks.
Over a decade of experience and trusted by 500+ imaging centers
Discover the impact AI brings to imaging center operations
Cut administrative labor in half*
Redeploy staff to higher-value, in-person tasks. AI teammates handle every click, call and data entry task reliably and at scale.
Shorten the path from referral to appointment
Stop losing exams and revenue to slow intake. AI teammates process and act on referrals the moment they arrive, clearing eligibility, authorization and scheduling without staff intervention.
Reduce patient leakage
Give patients direct imaging access, AI-powered education tools, personalized prep and follow-up communications that reduce no-shows and keep patients returning to your center.
Cut administrative labor in half*
Redeploy staff to higher-value, in-person tasks. AI teammates handle every click, call and data entry task reliably and at scale.
Shorten the path from referral to appointment
Stop losing exams and revenue to slow intake. AI teammates process and act on referrals the moment they arrive, clearing eligibility, authorization and scheduling without staff intervention.
Reduce patient leakage
Give patients direct imaging access, AI-powered education tools, personalized prep and follow-up communications that reduce no-shows and keep patients returning to your center.
“My goal was always to redeploy our team to higher-value work, the kind of work that genuinely moves the needle for patients.”
99%+ Referral parsing accuracy
4.5/5 Patient booking rating
“For our staff, PocketHealth offers efficiency. For our patients, it means they can call after hours and actually get help and answers instead of waiting until the next business day.”
0 after-hours calls going to voicemail
24/7 patient access to real-time answers
“Making the order entry process more instantaneous is a great thing for turning around and converting patients, getting them on the schedule, as well as gaining efficiency and lowering our cost.”
10 point projected reduction in referral-to-schedule leakage
$3M+ in projected annual operational spend reallocated
We integrate with any RIS including:
Automate every workflow, end-to-end
Patient Access
Accurately reads every referral, structured or unstructured. Checks for completeness, validates coverage and confirms exam eligibility, then creates the order automatically, so nothing falls through the cracks.
Texts and calls patients in their preferred language, 24/7. Answer questions naturally, in real time and books right inside your EMR or RIS for an experience that feels effortless on both sides.
Sends every patient the right message at the right time, by call, text or email: confirmations, reminders, prep instructions, questionnaires and follow-up. Patients show up prepared and on time.
Answers, triages, transfers and books end-to-end, around the clock. No more abandoned calls or overflowing voicemail inboxes, just patients getting through the first time.
Revenue Cycle
Navigates any payer portal to verify eligibility and benefits, submit prior auth requests and monitor status, then writes results to the EMR/RIS, confirming coverage before the patient arrives.
Care Coordination
Protocols exams against your SOPs, following a defined decision tree and escalating true clinical judgement calls, so techs and radiologists stay focused on the clinical work that needs them.
Catches urgent studies so they don't sit unread, triages inbound referring provider calls and closes the loop on critical results, for a reading room that operates 24/7.
Image Exchange
Automates image release and proactively retrieves and ingests external records into your PACS, so imaging follows the patient and care never stalls because of a missing record.
Gives patients direct access to their imaging records, secure sharing and AI-powered education tools that help them understand their results, so they stay on track with their care.
One standard, every exam, every site.
- Every workflow follows your SOPs the same way, no matter what site, who is working or how busy the day gets.
- New sites launch on automations that already work, not processes rebuilt from scratch.
- Central visibility into how work is running across sites, for easy auditability and management.
Secure and reliable
- Infrastructure designed to scale
- DICOM, FHIR, HL7 and OAuth2.0 protocols
- Seamlessly integrates with PACS/RIS/EHR
- HIPAA-compliant and SOC2-certified
Sources
*Based on projected savings at a large regional healthcare provider.