POCKETHEALTH FOR Hospitals and Health Systems
Automate the administrative work that surrounds every patient visit, from referral to follow-up, so your teams can focus on care, not clicks.
Over a decade of experience and trusted by 900+ healthcare organizations
Discover the impact AI brings to hospital operations
Cut administrative labor in half*
Redeploy staff to higher-value, in-person tasks. AI teammates handle every click, call and data entry task reliably and at scale.
Shorten the path from referral to appointment
Remove the manual steps that delay exams and leak revenue. AI teammates automatically act on referrals as they arrive, clearing eligibility, authorization, pulling priors and scheduling appointments.
Reduce patient leakage
Keep patients in-network with direct imaging access, AI-powered education tools, personalized prep and follow-up communications that reduce no-shows and protect referral volume.
Cut administrative labor in half*
Redeploy staff to higher-value, in-person tasks. AI teammates handle every click, call and data entry task reliably and at scale.
Shorten the path from referral to appointment
Remove the manual steps that delay exams and leak revenue. AI teammates automatically act on referrals as they arrive, clearing eligibility, authorization, pulling priors and scheduling appointments.
Reduce patient leakage
Keep patients in-network with direct imaging access, AI-powered education tools, personalized prep and follow-up communications that reduce no-shows and protect referral volume.
“PocketHealth’s patient engagement tools help patients understand their results and have better conversations with their doctors.”
$200K annual cost savings
100% elimination of CDs
“It’s been a pleasure working with the PocketHealth team. They’re responsive, knowledgeable and a breath of fresh air compared to other vendors.”
1000+ hours saved annually
7.65% patient satisfaction increase
“Staff are happier. We’re hearing positive things from patients and from colleagues who’ve been patients here themselves.”
+20% faster referral-to-appointment
~$250K annual cost savings
We integrate with any EMR/RIS including:
Automate every workflow, end-to-end
Patient Access
Accurately reads every referral, structured or unstructured. Checks for completeness, validates coverage and confirms exam eligibility, then creates the order automatically, so nothing falls through the cracks.
Texts and calls patients in their preferred language, 24/7. Answer questions naturally, in real time and books right inside your EMR or RIS for an experience that feels effortless on both sides.
Sends every patient the right message at the right time, by call, text or email: confirmations, reminders, prep instructions, questionnaires and follow-up. Patients show up prepared and on time.
Answers, triages, transfers and books end-to-end, around the clock. No more abandoned calls or overflowing voicemail inboxes, just patients getting through the first time.
Revenue Cycle
Navigates any payer portal to verify eligibility and benefits, submit prior auth requests and monitor status, then writes results to the EMR/RIS, confirming coverage before the patient arrives.
Care Coordination
Protocols exams against your SOPs, following a defined decision tree and escalating true clinical judgement calls, so techs and radiologists stay focused on the clinical work that needs them.
Catches urgent studies so they don't sit unread, triages inbound referring provider calls and closes the loop on critical results, for a reading room that operates 24/7.
Automates STAT alerts and referral updates for referrers, tracking acknowledgment, flagging incomplete referrals and escalating when a patient can't be reached, for better continuity of care.
Image Exchange
Automates image release and proactively retrieves and ingests external records into your PACS, so imaging follows the patient and care never stalls because of a missing record.
Gives patients direct access to their imaging records, secure sharing and AI-powered education tools that help them understand their results, so they stay on track with their care.
How PocketHealth benefits all departments
Schedule every order with the right protocol and slot length, without manual triage
Stop losing staff hours to chasing priors and outside records
Free staff from the routine coordination work that pulls them away from care
Turn referrals into booked appointments without manual intake or callback
Answer every call around the clock, without adding headcount
Keep schedules full and cut no-shows, with patients who arrive prepared
Clear prior auth and eligibility without manual portal work
Catch the errors that cause denials before they happen
Protect revenue lost to scheduling delays and unfilled slots
Reduce support tickets and manual troubleshooting
Automate across the systems you already run, no new interfaces
Scale securely on SOC2, HIPAA-compliant infrastructure
Streamline release of information end-to-end, no manual intervention needed
Match every record to the right patient, no errors, no rework
Stay audit-ready with real-time logging and compliance reporting
Know when every referral is received, scheduled and completed
Get easy, instant access to patients' imaging records
Close the loop on follow-up so patients don't fall through the cracks
Secure and reliable
- Infrastructure designed to scale
- DICOM, FHIR, HL7 and OAuth2.0 protocols
- Seamlessly integrates with PACS/RIS/EHR
- HIPAA-compliant and SOC2-certified
Sources
*Based on projected savings at a large regional healthcare provider.