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Customer Stories

Improving access and efficiency at William Osler Health System

  • 2

    FTEs redirected to frontline work

  • 100%

    elimination of CDs

Video customer story header featuring Aimee Langan, Director, Diagnostic Imaging, Laboratory, Neurodiagnostics at William Osler Health System, shown beside the William Osler Health System logo.

 

The Challenge

Before PocketHealth, releasing imaging at William Osler Health System meant a significant amount of manual work. Clerical staff burned CDs for patients and referring physicians, time that could have gone to other frontline work. Patients carried those CDs between appointments and those who arrived without the required information risked being rebooked or turned away.

The Solution

Through PocketHealth, patients and referring physicians now have immediate access to imaging as soon as it is available. PocketHealth’s cloud-based, network-agnostic platform automates image release and retrieval, connecting systems that previously couldn’t communicate and giving every party in the care journey fast, secure access to imaging in full diagnostic quality. With release and retrieval automated, the manual work behind each request is removed. The goal was zero CD burning, and it was met almost instantly after go-live. Patients also have access to PocketHealth’s AI-powered patient engagement tools, which help them understand their imaging results.

Aimee Langan Director of Diagnostic Imaging, Laboratory and Neurodiagnostics

“We were able to redirect FTEs to other really critical frontline work. Not only has it allowed us to redirect staff to more important tasks, but it also means not turning a patient away when they arrive without the required information.”

Portrait of Aimee Langan

The Results

  • 100% elimination of CDs: Replaced by secure digital image sharing for patients and referring physicians
  • 1.5 to 2 FTEs redirected: Staff capacity previously spent on CD burning redirected to critical frontline clerical work
  • Improved patient access: Patients can access their imaging as soon as it is available, with no waiting and no barriers
  • Positive referring physician feedback: Referring physicians can access imaging results from studies as soon as they are available, improving the image exchange experience across the care network

About PocketHealth

PocketHealth automates the operational complexity of healthcare: the manual, non-clinical work that surrounds every patient visit. For more than a decade, the company has automated this work from both the provider and patient sides, building a distinct understanding of how providers operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working inside existing systems and adapting to each site’s SOPs. The result for providers: improved capacity, financial performance and patient outcomes. PocketHealth is SOC 2 and HIPAA and PHIPA compliant, and trusted by 900+ health systems. Request a demo today.